FAQs

About ForeveRoyalTee

Are you a black-owned company?

Yes, ForeveRoyalTee is proudly 100% black owned. Learn more about the company on the About Us page.

What are the hours of operation?

Our hours of operation are Monday-Friday 9:00-5:00 CST. Should you need to contact us after hours, please email us at contact@foreveroyaltee.com and you will receive a reply within 1-2 days.

SIZING

I'm not sure what size shirt I need. How can I find my correct size?

Please read the description of each shirt you're considering purchasing. For men, most shirts are true to size. For women, regarding unisex shirts, order a size smaller. Most of the women's crew & v-necks are true to size unless otherwise stated in the description.

ORDER STATUS

What is the status of my order?

Once you complete your purchase, your order immediately begins processing. Once completed and shipped, check your email address for shipping confirmation. A tracking number is included in this email. If you have any questions regarding the status, please email us at sales@foreveroyaltee.com.

Can I change or cancel an order that has already been submitted?

You can change an order before it has been changed to, "being fulfilled." Once the order is being fulfilled, no changes can be made.

How do I report a problem with my order?

Please contact customer service at contact@foreveroyaltee.com.com.

ORDER FULFILLMENT

How long will it take for my order to be processed/fulfilled?

All of our products are made-to-order. Apparel typically takes about 5-14 business days to produce. After that, it will be shipped. Most items are shipped Priority mail and will arrive in 1-3 days. Depending on the item, it could take longer to produce. Non-apparel may also take longer to produce. For some products, there may be a delay due to an item being out of stock or another reason, and therefore, these products may take longer to produce. Keep in mind that this does not include the shipping/delivery times. Please see below for more information regarding shipping/delivery times. When ordering items, it is best to allow atleast 2 weeks to receive. If ordering during Holiday season, please order well in advance to ensure product is received by your desired time. Orders may take longer than normal to fulfill. 

 My order has been sent, but why don't I see the tracking info?

Your order has been sent, however it can take up to 48 hours for tracking info to show up in the USPS system.

SHIPPING/DELIVERY

How will I know when my order has shipped?

When your order has shipped, we will send you a shipping confirmation email with your tracking number. You can check the Track Order page as well to check the status of your order.

When will I receive my item?

After your order has been fulfilled, you can expect to receive all of your item(s), except for hats, in 5 business days or less. The shipping time for hats may be longer as these items are shipped from other manufacturers. 

Do you offer expedited shipping?

Yes! We offer Priority Mail shipping! Shipping preferences available at checkout.

Do you ship your products Internationally?

Yes! We ship internally. Shipping rates available at checkout.

RETURNS & EXCHANGES

Returns
Except for reasons stated below, all sales are final. Please make sure that you double check your order before you submit it. We do not offer returns or exchanges on items due to incorrext sizing, change of heart on design, color, etc. Please make sure that you use our sizing charts to make sure you choose the correct size.

You can return an item, within 15 days upon receiving, if you receive a misprinted/damaged/defective item- including items with faulty printing, unspecified tears/holes, and/or a different size from what was ordered. Please note that an item that appears to have a change in the actual size design is not considered to be misprinted/damaged/defective.

If 15 days or more have gone by since your purchase, unfortunately we can’t offer you a refund or exchange as it is no longer eligible.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@foreveroyaltee.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item in the same color, contact us at sales@foreveroyaltee.com and send your item to: PO Box 1472, Jackson, MS, 39215 Attn: ForeveRoyalTee.

Shipping
To return your product, you should mail your product to: PO Box 1472, Jackson, MS, 39215 Attn: ForeveRoyalTee.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

GENERAL T-SHIRT INFO

 How should I wash my tee?

All tees should preferably be machine washed cold. Hand washing is also a great option. The cotton tends to stiff when washed in hot or warm water. 

Do the sizes run big?

All tees run normal size. 

Do the sizes run small?

All tees run normal size.

What brand are the tees?

Brands vary from Gildan, Next Level, BellaCanvas, etc. Depends on the design, usually noted in the description box of the t-shirt.